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The alternative dispute resolution for consumer litigation is the possibility that all consumers have at their disposal to appeal to official entities to assist them in the resolution or direction of any conflict before opening litigation in the courts.
In general, the procedure is as follows: the client asks an impartial third party who acts as an intermediary between him and the trader who is the subject of his complaint. The intermediary may suggest a solution to the complaint, impose a solution to both parties or bring the parties together to find a solution.
The alternative dispute resolution is, as a rule, less expensive, less formal and faster than the courts.

In this context, Academia do Café provides all the information so you can exercise your right to complain to an official body, third and impartial to the process ('dispute resolution entity') which will help to resolve the dispute in question.
Information in accordance with the article 18 of Law No. 144/2015, of September 8th.

Without prejudice to the duty to consult the Consumer Portal (, are listed the ADR entities:

Lisbon Centre for Arbitration of Consumer Disputes

CIAB – Centre for Information, Mediation and Consumer Arbitration (Arbitration Court of Consumption)

CNIACC – National Centre for Information and Consumer Disputes Arbitration